Conditions of Use
Hire Agreement Terms & Conditions
To collect your Trolley/Wagon you need to present your Booking Confirmation. You can do that by showing it to us on your mobile phone, or you can print it and bring it with you. You can access your booking confirmation from MyAccount/Bookings. Alternatively, provide proof of ID and the booking reference.
A deposit of £50 for a trolley, £100 for a wagon, is to be paid in cash, on site, at the start of the hire. The deposit is to cover for loss of the trolley/wagon, trolley parts or wagon parts.
The trolley/wagon will be ready for you to collect at 6pm or 8pm (as stated on each festival page on this website), on the Friday of the festival.
The trolley/wagon is to be returned to the hire point from where it was collected from, in the same condition as it was at the start of the hire, no later than Monday 9am. If not returned before Monday 9am, a charge of £6 for every half an hour, after Monday 9am will be deducted from the deposit, until the trolley/wagon is returned.
Risk in the trolley/wagon will pass to you immediately when the trolley/wagon leaves our possession and will not pass back to us until the trolley/wagon is returned to our possession.
If the trolley/wagon is stolen from you, report it at the hire point from where it was collected from. At the end of the festival we will search the site, if the trolley/wagon is found we will give a full refund of the deposit via bank transfer at the earliest opportunity. If the trolley is not found, no refund of the deposit will be given.
If a trolley/wagon has not been reported stolen by the hirer and is not returned by end of trading on the Monday after each festival, it will be reported as stolen and the hirer’s details will be given to the police.
The hirer has no right, title or interest in the trolley/wagon except that it is hired to the hirer.
Mr Trolley reserves the right to cancel the booking/hire at any time.
You acknowledge that you have read this Agreement and understand it, and agree to be bound by all its terms and conditions.
Website Terms & Conditions of Use
This website is owned and operated by Mr Trolley Ltd.
References to ‘hirer’, ‘you’, and ‘your’ are references to the person(s) accessing the website or making the booking.
References to ‘we’, ‘us’ and ‘our’ are references to Mr Trolley.
By using this site you agree to be bound by this agreement.
The information, material and content provided within the pages of this website may be changed at any time without notice.
We may make changes to these Terms and Conditions at any time without notice to you by updating the posting of the Terms and Conditions.
You agree to indemnify, defend, and hold harmless Mr Trolley against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses, arising out of or related to (1) a breach of this Agreement, (2) the use of this site and the use of any site content either alone or in combination with any other material.
Pre-booking for each festival will finish the Monday before the festival.
You can change your booking (depending on availability) at any time up until the Friday before the pre-booking system closes. Look at the specific festival page for the pre-booking closing date.
You can change any of the options you selected during the booking process, except for quantity. We cannot increase the quantity, but we can decrease it and provide you with a refund. If you want to increase the quantity, you will simply need to place a new order using the online pre-booking system.
If you want to change the colour, hire point, collection or return time, or decrease the quantity, just send an email to bookings@mrtrolley.co.uk with your your request. You must provide us with your booking number, full name, the email address or username you used to login to the website, and the change you want to make. Please note: we can only offer different colours if they are available. Please check if the colour you want is available on the festival pre-booking page.
You can cancel your booking at any time up until the Friday before the pre-booking system closes. Look at the specific festival page for the pre-booking closing date. Please note, the £2 booking fee is non-refundable.
If you would like to cancel your booking, send a copy of the original booking confirmation email to bookings@mrtrolley.co.uk. If you don’t have the original booking confirmation email, you will need to send us your booking number, full name and the email address or username you used to login to the website. You can get your booking number from the My Account section on the website.
If you would like to add to your booking, simply make another booking and bring all references with you to the hire point at the start of hire.
Mr Trolley reserves the right to cancel the booking/hire at any time.
If the festival is cancelled you will be refunded, minus the £2 booking fee. Please allow up to 10 working days for the refund. You will receive an email after the refund has been applied. PayPal’s refund policy changed in October 2019, they no longer refund (booking) fees.
You acknowledge that you have read this Agreement and understand it, and agree to be bound by all its terms and conditions.